Our Commitment to Better Books, Better Information, and Better Reading
At SajiloKitab.com, we believe that a healthy book ecosystem depends on accurate information, responsible publishing, quality books, engaged publishers, and meaningful communication between publishers, authors, booksellers, and readers.
SajiloKitab.com brings together book news and updates, book lists and recommendations, reader-focused information, and an online bookstore. To maintain the trust of our readers and ensure a consistently high standard across the platform, we expect all publishers and publishing partners associated with SajiloKitab.com to follow this Quality Charter.
This charter establishes our shared commitment to quality, accountability, transparency, continuous improvement, and respect for readers.
1. Accountability
Publishers are responsible for the quality, accuracy, and integrity of the books and information they provide to SajiloKitab.com.
Publishers should:
- Provide accurate information about titles, authors, editions, prices, publication dates, ISBNs, formats, and availability.
- Ensure that submitted books meet appropriate editorial, production, and publishing standards.
- Take responsibility for errors, defects, or misleading information relating to their publications.
- Promptly notify SajiloKitab.com of significant changes, corrections, discontinued editions, or other relevant updates.
- Maintain appropriate records and documentation regarding their publications.
- Cooperate with SajiloKitab.com when questions or concerns are raised by readers.
2. Commitment to Book Quality
Publishers should continuously work to improve the quality of their books, both in content and production.
This includes paying appropriate attention to:
- Editorial accuracy and proofreading.
- Translation quality where applicable.
- Cover design and presentation.
- Typography, formatting, and readability.
- Printing and binding quality.
- Paper and material quality.
- Digital formatting for e-books and other digital editions.
- Accuracy of factual and bibliographical information.
Quality should not be treated as a one-time requirement. Publishers are encouraged to learn from readers, reviewers, authors, editors, and industry feedback and use that information to improve future editions.
3. Continuous Improvement
SajiloKitab.com expects publishers to demonstrate a genuine commitment to continuous improvement.
Publishers should regularly review:
- Reader feedback and reviews.
- Recurring complaints or quality issues.
- Printing and production defects.
- Editorial or factual errors.
- Sales and return-related issues.
- Feedback from booksellers and distribution partners.
Where a recurring problem is identified, publishers should take reasonable steps to understand its cause and prevent it from continuing in future editions.
A corrected or improved edition should be considered whenever significant errors or quality problems are identified.
4. Respect for Reader Reviews and Feedback
Readers are an essential part of the publishing ecosystem. Their experiences and opinions should be treated with respect.
Publishers associated with SajiloKitab.com should:
- Listen to genuine reader feedback.
- Respond professionally to legitimate concerns.
- Avoid dismissing criticism simply because it is negative.
- Correct factual misunderstandings respectfully where necessary.
- Use recurring reader feedback as an opportunity for improvement.
- Never manipulate, fabricate, suppress, or unfairly influence reader reviews.
Disagreement with a review is acceptable. Disrespectful, threatening, misleading, or retaliatory responses are not.
5. Accurate and Transparent Information
Readers should be able to make informed decisions about the books they purchase or read about on SajiloKitab.com.
Publishers must make reasonable efforts to ensure that information supplied to the platform is accurate and up to date, including:
- Book title and subtitle.
- Author and contributor information.
- Publisher and edition.
- ISBN.
- Publication date.
- Language.
- Number of pages.
- Book format.
- Price and applicable discounts.
- Availability.
- Edition or reprint information.
Publishers should not intentionally provide misleading descriptions, exaggerated claims, false awards or achievements, fabricated endorsements, or inaccurate book specifications.
6. Originality and Intellectual Integrity
Publishers are expected to respect copyright, intellectual property, authorship, and attribution.
Books and promotional materials submitted to SajiloKitab.com should comply with applicable laws and ethical publishing standards.
Publishers should take reasonable steps to ensure that:
- Content is properly licensed or owned.
- Authors and contributors are appropriately credited.
- Copyright and attribution requirements are respected.
- Translations are properly authorized.
- Images, illustrations, excerpts, and other third-party materials are used lawfully.
7. Handling Defective or Problematic Books
When a genuine physical or production defect is identified, publishers should make reasonable efforts to resolve the issue.
Examples include:
- Missing pages.
- Repeated or illegible pages.
- Incorrect binding.
- Severe printing errors.
- Damaged copies supplied as new.
- Significant differences between the advertised and supplied edition.
Where appropriate, publishers should cooperate with SajiloKitab.com in arranging replacement, correction, or another reasonable resolution.
8. Ethical Promotion
Publishers should promote their books honestly and responsibly.
Promotional claims should be supported by reasonable evidence and should not intentionally mislead readers.
Publishers should not:
- Fabricate reviews or ratings.
- Create artificial popularity.
- Misrepresent sales figures or achievements.
- Make false claims about awards or recognition.
- Misrepresent an edition, format, or price.
- Use deceptive practices to influence readers.
The objective of promotion should be to help readers discover suitable books, not to mislead them.
9. Cooperation with SajiloKitab.com
Publishers are expected to maintain reasonable communication with SajiloKitab.com regarding their books and publishing activities.
This includes cooperating with requests concerning:
- Corrections to book information.
- Reader complaints.
- Product quality issues.
- Availability and stock information.
- Edition changes.
- Publisher announcements.
- Relevant book news and updates.
Timely communication helps us provide readers with reliable information.
10. Reader-Centred Publishing
Every book ultimately exists to serve a reader.
Publishers working with SajiloKitab.com are encouraged to consider the complete reader experience, from discovering a book to purchasing it, reading it, reviewing it, and recommending it to others.
We therefore encourage publishers to view reader feedback not merely as criticism, but as valuable information that can help improve books and the wider reading experience.
11. Commitment to Accessibility and Inclusion
Publishers are encouraged to make books as accessible as reasonably possible to a diverse range of readers.
Where appropriate, publishers should consider:
- Clear and readable typography.
- Good print quality.
- Proper formatting.
- Accessible digital editions.
- Accurate descriptions of format and content.
- Appropriate consideration for readers with different accessibility needs.
12. Quality Standards for Books Listed on SajiloKitab.com
SajiloKitab.com reserves the right to review the quality and accuracy of books and book-related information published or listed on the platform.
Where substantial or repeated quality concerns arise, SajiloKitab.com may request clarification, correction, updated information, replacement of defective stock, or other appropriate action from the publisher.
Persistent failure to meet the principles of this charter may affect a publisher’s participation, listings, promotional opportunities, or commercial relationship with SajiloKitab.com.
13. Our Shared Responsibility
Quality is not the responsibility of publishers alone.
SajiloKitab.com commits to:
- Presenting book information as accurately as possible.
- Treating publishers and authors fairly.
- Providing readers with a trustworthy platform for discovering books.
- Taking genuine reader feedback seriously.
- Correcting errors when identified.
- Improving our own systems and processes continuously.
- Encouraging constructive communication between readers and publishers.
Publishers, authors, readers, booksellers, and SajiloKitab.com all have a role in building a stronger reading and publishing culture.
14. Our Quality Principle
The SajiloKitab.com Quality Charter can be summarized in five principles:
Accurate information.
Quality books.
Accountable publishers.
Respectful engagement.
Continuous improvement.
By working together under these principles, we aim to create a platform where readers can discover books with confidence, publishers can build lasting trust, and every book has the opportunity to become better with every edition and every reader.
Publisher Commitment
By becoming a publishing partner or supplying books to SajiloKitab.com, publishers are expected to acknowledge and uphold the principles of this Quality Charter and cooperate in maintaining the quality, accuracy, and integrity of the SajiloKitab.com book ecosystem.
